Shipping & Delivery
Rovmi ships orders to selected countries and regions. The delivery methods available for your order are determined by the destination and are displayed at checkout together with the applicable shipping cost and estimated delivery timeframe before the order is placed.
Orders are prepared for dispatch after payment has been confirmed. Once your parcel has been handed to the delivery service, a dispatch confirmation will be sent to the email address provided at checkout. Tracking details will be included where the selected delivery method supports order tracking.
Estimated delivery time begins from the date of dispatch rather than the date on which the order was placed. Delivery estimates are provided for guidance and may change because of carrier operations, customs clearance, public holidays, weather conditions or other circumstances outside our reasonable control.
As Rovmi expands its delivery network, additional destinations and shipping methods may become available. Only the delivery options displayed for your address during checkout are available for that particular order.
Delivery Details & International Orders
Please provide the recipient’s full name, telephone number, email address, country, postal code and complete delivery address accurately. If you notice an error after placing your order, contact Rovmi as soon as possible. Once the parcel has been dispatched, changes may no longer be possible and additional carrier charges may apply.
International orders may be subject to import VAT, customs duties, customs clearance charges or carrier handling fees under the rules of the destination country. Where these charges are not collected during checkout, they are assessed separately by the relevant authorities or delivery service and may be payable by the recipient before the parcel is released or delivered.
If a parcel cannot be delivered because the delivery information is incorrect or incomplete, or because it is not collected within the carrier’s storage period, it may be returned to Rovmi. Once the parcel has been returned, we will contact you regarding the available options. Reasonable return or re-delivery costs may apply where permitted by applicable law.
If your parcel arrives damaged, contains missing items or has not arrived despite being marked as delivered, contact Rovmi promptly and include your order number and any available photographs. Please retain the original packaging while the matter is being reviewed. We will investigate the issue with the delivery service and provide an appropriate solution in accordance with the applicable terms and consumer protection law.
Nothing in this Shipping & Delivery Policy excludes or limits any mandatory rights available under applicable consumer protection law.
SIZE SUPPORT
Need help choosing a size? Contact us before placing your order.
INTERNATIONAL SHIPPING
We deliver across Ukraine and to selected countries worldwide.