Order Information
After placing an order with Rovmi, you will see an order confirmation page and receive a confirmation email at the address provided during checkout. Your confirmation contains the order number, selected products and options, order total, billing and delivery details, chosen shipping method and the instructions required to complete payment. Please review this information carefully and contact Rovmi as soon as possible if any details are incorrect.
The order confirmation means that your order has been successfully received by our system; it does not mean that payment has been confirmed or that the parcel has been dispatched. Orders paid by direct bank transfer remain on hold until the full payment reaches the specified account and is matched to the correct order. Always include your order number as the payment reference to prevent unnecessary delays.
Further order updates, including payment confirmation and dispatch information, will be sent to the same email address. Please ensure that your email address and telephone number are correct and accessible throughout order processing. If the confirmation email does not appear in your inbox, check your spam or promotions folder before contacting Rovmi, and avoid placing a duplicate order until the original order has been checked.
Online customers must receive confirmation of their transaction in a durable form such as email, while WooCommerce places direct-bank-transfer orders on hold until payment is manually verified.
Order Changes, Cancellations & Availability
If you need to correct your delivery information or request a change to a product, size, colour or quantity, contact Rovmi promptly and provide your order number. We will review the request according to the current stage of processing, but changes cannot be guaranteed. In some cases, the original order may need to be cancelled and a new order placed with the correct details.
Once an order has been dispatched, its products, recipient information and delivery address can no longer be changed through Rovmi. If you no longer wish to keep the items after receiving them, any eligible return must be arranged in accordance with our Returns & Exchanges Policy and your mandatory consumer rights.
Orders awaiting bank-transfer payment are not processed for dispatch. If payment is not received or cannot be identified, Rovmi may contact the customer for clarification and subsequently cancel the unpaid order after notice. Product availability cannot be reserved indefinitely while an order remains unpaid.
All products are offered subject to availability. In the uncommon event that an item becomes unavailable, an inventory discrepancy occurs or an error prevents us from fulfilling the order as submitted, Rovmi will contact you and provide an appropriate solution. Any amount already received for an item or order that cannot be fulfilled will be refunded.
For assistance with an existing order, include the order number and the email address used during checkout. This allows us to locate the correct order and respond without requesting unnecessary personal information.
Nothing in this Order Information Policy excludes or limits any mandatory rights available under applicable consumer protection law.
SIZE SUPPORT
Need help choosing a size? Contact us before placing your order.
INTERNATIONAL SHIPPING
We deliver across Ukraine and to selected countries worldwide.