Returns & Exchanges
Rovmi accepts returns of eligible items when you notify us within 14 days of receiving your order. To start a return, contact Rovmi and provide your order number together with the name of each item you wish to send back. A reason is not required for an eligible return, although any relevant details may help us process your request more efficiently.
Returned items must remain in their original condition: unused, unwashed, unaltered and free from marks, stains, scents or damage. All original labels, tags and protective hygiene seals must remain attached and intact. Products may be handled only as reasonably necessary to check their fit, appearance and condition and, where appropriate, should be tried on over your own underwear.
After receiving your request, we will provide the correct return address and shipping instructions. Please do not send a parcel to the address printed on the original shipping label unless Rovmi has confirmed that address for the return. Returned items should be packed securely to prevent damage in transit.
Exchanges are processed as a return followed by a new order. To choose another size, colour or style, return the eligible item under this policy and place a new order for the preferred product. Replacement items are not reserved while a return is in transit and remain subject to availability.
Return Conditions & Refunds
Certain lingerie, hosiery and other products intended for intimate contact are hygiene-sensitive. Where an item is supplied with a protective hygiene seal, it can only be returned with that seal intact. Items that have been worn beyond what is reasonably necessary to assess them, washed, stained, scented, altered, damaged or returned without their original tags may be refused or subject to a deduction reflecting any loss in value, where permitted by applicable law.
For a return based on a change of mind, the customer is responsible for the return shipping cost. We strongly recommend using a tracked delivery service and keeping proof of postage until the return has been completed. Any customs duties, carrier charges or other costs associated with returning an international order are the customer’s responsibility unless the return results from an error by Rovmi or a confirmed product defect.
If you receive an incorrect, damaged or defective item, contact Rovmi promptly before returning it. Include your order number, a description of the issue and clear photographs of the item and packaging. Once the issue has been reviewed, we will provide the appropriate solution, which may include a replacement or refund, and cover reasonable return costs where Rovmi is responsible.
Refunds are processed after the returned item has been received and inspected. Where required by applicable law, the refund will include the price of the returned item and the cost of the least expensive standard delivery method offered for the original order. Additional charges for express or premium delivery, return shipping, bank fees and currency conversion are not refundable unless the return results from our error or applicable law requires otherwise.
As orders are currently paid by bank transfer, approved refunds will normally be returned by bank transfer using the account information provided by the customer. Rovmi may withhold the refund until the returned goods have been received or the customer has supplied evidence that they have been sent. Bank processing times may vary.
Nothing in this Returns & Exchanges Policy excludes or limits any mandatory rights available under applicable consumer protection law.
SIZE SUPPORT
Need help choosing a size? Contact us before placing your order.
INTERNATIONAL SHIPPING
We deliver across Ukraine and to selected countries worldwide.